policies


EMAIL: We do our best to respond to all email inquiries as fast as we can. At certain times of the year we can get really busy. Sometimes it can take up to 24 hours to get back to you. We promise we will get back to you! If you have not heard from us after 3 days, please send us a follow up email.
We are currently only working Monday through Friday, to force Suny to not be such a workaholic.

Sponsorship:
Beauty Bloggers, You-Tube Reviewers, etc: we appreciate your interest , but we do not currently give out free products for reviews. 

Are your products Vegan? While most of our products are Vegan, we from time to time offer products using beeswax or goat's milk (locally sourced). These items will be clearly noted in the product description,

Lost items in cart:
Items are only held for you once you place an order. Adding a product to your cart does not guarantee that you'll be able to purchase it at a later time. It IS possible for an item to sell out while in your cart. 

Do you offer Wholesale? 
We do offer wholesale. Please contact us for more info. We currently do NOT do private labeling or sale on consignment.


My product is changing colors: 
Some of the scents we use have a high vanillan content. This can cause products to change colors or darken over time (especially conditioners). The products are still 100% ok to use. This is purely cosmetic issue. We will not refund or replace items due to this occurrence. 

My Soap looks a bit different than the picture shown:
We make everything in very small batches. Some variances between batches will occur.

My favorite scent was discontinued. Can I still order it?
Unfortunately we have discontinued our special orders for discontinued scents. We recommend following us on social media, or signing up for our newsletter. We usually post when a scent/product is being discontinued and if there are any specials going on!

Can I cancel my order or make changes?
Once an order is placed we are unable to make any changes. Some orders can not be canceled, such as Wholesale Orders, custom orders and sale items.

Return Policy:
We want you to love your order! If you're not happy with your purchase, please contact us. 
We currently do not accept returns, exchanges, or cancellations

Damaged Items
If your item arrives damaged, please snap a quick photo and email us!


Shipping

Orders are usually shipped with in 3 to 5 business days. Please allow up to 7 days October thru January. We ship orders 5 days a week. 

INCORRECT ADDRESSES: If a package is returned due to incorrect address provided at check-out, the buyer will be responsible for additional postage before any items are reshipped. Replacement orders will only be shipped out if the original package is returned to us and the buyer pays for additional postage (shipping and handling.)

INTERNATIONAL ORDERS:
We are currently only shipping International orders from our Etsy shop at this time. 

*Custom Orders/Wholesale*
Payment must be received before we start your order. 

Wholesale can take up to 6 weeks.
Custom Orders can take up to 3 weeks.
If you need your custom or wholesale order rushed, we will be happy to do so for an up charge.
Please contact us for current turn around times.